DELIVERY & RETURNS INFORMATION
As a British based business serving of thousands of happy customers, it’s important to us that you are happy with your order.
Please contact us with any queries you may have. Please see our terms below:
Orders are typically dispatched to our partner third party couriers within 1 working day. Items are usually delivered by 3rd party couriers 1-3 days after this. For larger items please allow up to 5 working days.
Delivery times are calculated in working days (Monday to Friday, excluding Bank Holidays). Orders received during weekends, Bank Holidays or after 12pm will be processed on the next working day.
Upon dispatch, we will email you the tracking reference, allowing you to track your order online. Please supply a full mobile number so the courier can contact you with any delivery information or queries.
For larger items, the courier will send a text on the day of delivery to inform you of your allocated delivery time slot. Products may be sent out from multiple locations and therefore may arrive separately, but you would not incur additional delivery charges as a result.
While we deliver to the majority of UK Mainland, unfortunately we are unable to deliver to the following areas: Scottish Highlands, Scottish Islands, Isle of Wight, Channel Islands, Isle of Man, Northern Ireland, the Scilly Isles or PO Box addresses.
RECEIVING YOUR ITEMS
While we ask couriers to be as patient as possible, drivers are under pressure to get their deliveries completed quickly.
To make the delivery process as quick and easy as possible, please follow the below:
– Check all boxes externally before signing for a delivery. If there are any signs of damage to the external packaging (rips/marks), please sign the delivery as “DAMAGED”
– If the item is clearly badly damaged within the packaging (can hear broken mirror / pieces are sticking out), please REFUSE the delivery of that box and DO NOT SIGN for it. Please contact us as soon as possible so we can arrange a replacement.
A signature is required for all items. Any arrangements made directly with the courier or instructions left for the item to be delivered without a signature will still be DEEMED TO HAVE BEEN DELIVERED as though a signature was received.
ACCIDENTAL ORDER / CHANGE OF MIND
If you’ve ordered an item by mistake or decide you no longer want it, please contact us within 30 days to arrange a refund. Your order must be returned unopened, in its original packaging and in resalable condition. It is the buyer’s responsibility to arrange and pay for returns.
MISSING PARTS & DAMAGES
***Daily Deal Offers cannot accept returns for part-assembled items***
Buyers must check ALL PARTS BEFORE attempting assembly.
Flat packed items include all parts, fixtures and fittings and full assembly instructions.
While we do everything we can to ensure your order arrives in perfect condition, unfortunately damages can occasionally occur during transit.
If you have any missing or damaged parts, please contact us as soon as possible (within 7 working days) to arrange replacement part(s).
Please ensure you inspect all parts BEFORE attempting assembly.
On the rare occasion that there is an issue with your order, Please contact us as soon as possible so the team can resolve the issue as quickly as possible. Please include:
– Full name
– Delivery postcode
– Daytime telephone number
– Brief outline of the problem (include box no., part no,)
– Supporting photos of damage / wrong item etc
For orders placed in error or orders that you wish to cancel then we must be notified by phone within 48 hours, our customer service number is 03333 55 33 66
If orders have already been dispatched then you may send this back to us or arrange for us to collect. Please note that you will incur delivery costs and/or collection costs also a 5% administration charge from the total amount of the invoice.
See Terms & Conditions for further information.